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YOUR
PLEDGE TO US
- Treat us with respect and courtesy at all times. Very rarely there are incidents of rudeness and verbal abuse. This will not be tolerated and any patient behaving in such a manner will be removed from our practice list.
- Discuss it with us if you are unsure
about the treatment we are offering you.
- Use the emergency service only
in a genuine emergency.
- Ask us for a night visit only in
an emergency.
- Please request a home visit before
11.00am when possible. Home visits are only for patients too ill or infirm to
come to the surgery.
- One appointment per problem, unless
a double appointment has been requested.
- Keep to your appointment or let
us know early if you cannot. If you are late, expect a delay in being seen by
the doctor.
- Please remember that an appointment
is for one person only. Where another member of the family needs to see the doctor,
another appointment should be made.
- Let us know when you change your
name, address or telephone number.
- Please keep telephone conversations
brief as an engaged line may prevent an urgent message reaching the doctor.
Any suggestions on how we can improve
our services will be welcome. Please contact our practice manager.
OUR
PLEDGE TO YOU
- To give you the best medical care
and advice possible.
- Treat you with courtesy and respect
at all times.
- We will discuss with you the care
and treatment we can provide.
- Give you full information on the
services we offer.
- Give you the most appropriate care
by suitably qualified staff.
- Provide you with emergency care
when you need it.
- Refer you to a consultant acceptable
to yourself when your GP thinks it is necessary.
- Refer you for a second opinion
when you and your GP agree it is needed.
- Give you access to your health
records subject to the limitations of the law.
- Keep the contents of your health
records confidential.
- Give you a full and prompt reply
to any complaint you make about our services.
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Comments,
Suggestions & Complaints
- We aim to provide the best service to our patients. If you have comments, suggestions
or complaints to make, please put them in writing to our practice manager.
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