The Pickhurst Surgery

YOUR PLEDGE TO US

• Treat us with respect and courtesy at all times. Very rarely there are incidents of rudeness and verbal abuse. This will not be tolerated and any patient behaving in such a manner will be removed from our practice list.
  
• Discuss it with us if you are unsure about the treatment we are offering you.
  
• Use the emergency service only in a genuine emergency.
  
• Ask us for a night visit only in an emergency.
  
• Please request a home visit before 11.00am when possible. Home visits are only for patients too ill or infirm to come to the surgery.
  
• One appointment per problem, unless a double appointment has been requested.
  
• Keep to your appointment or let us know early if you cannot. If you are late, expect a delay in being seen by the doctor.
  
• Please remember that an appointment is for one person only. Where another member of the family needs to see the doctor, another appointment should be made.
  
• Let us know when you change your name, address or telephone number.
  
• Please keep telephone conversations brief as an engaged line may prevent an urgent message reaching the doctor.
  

Any suggestions on how we can improve our services will be welcome. Please contact our practice manager.

OUR PLEDGE TO YOU

• To give you the best medical care and advice possible.
  
• Treat you with courtesy and respect at all times.
  
• We will discuss with you the care and treatment we can provide.
  
• Give you full information on the services we offer.
  
• Give you the most appropriate care by suitably qualified staff.
  
• Provide you with emergency care when you need it.
  
• Refer you to a consultant acceptable to yourself when your GP thinks it is necessary.
  
• Refer you for a second opinion when you and your GP agree it is needed.
  
• Give you access to your health records subject to the limitations of the law.
  
• Keep the contents of your health records confidential.
  
• Give you a full and prompt reply to any complaint you make about our services.

• Comments, Suggestions & Complaints

• We aim to provide the best service to our patients. If you have comments, suggestions or complaints to make, please put them in writing to our practice manager.